OC FIRE & SECURITY LTD is part of the OC FIRE & SECURITY LTD Group which includes OC FIRE & SECURITY LTD International and OC FIRE & SECURITY LTD Direct. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?

How do we collect your data?

How will we use your data?

How do we store your data?

Marketing

What are your data protection rights?

What are cookies?

How do we use cookies?

What types of cookies do we use?

How to manage your cookies

Privacy policies of other websites

Changes to our privacy policy

How to contact us

How to contact the appropriate authorities

What data do we collect?
OC FIRE & SECURITY LTD collects the following data:

Personal identification information (Name, email address, phone number, property address, and billing information).

Technical data, including your IP address, browser type, and information about how you navigate and interact with our website.

How do we collect your data?
You directly provide OC FIRE & SECURITY LTD with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.

Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Use or view our website via your browser's cookies.

Contact us via our online enquiry forms or request a quote for our security and fire services.

OC FIRE & SECURITY LTD may also receive your data indirectly from the following sources:

Analytics providers (such as Google Analytics) and search information providers based inside or outside the UK.

How will we use your data?
OC FIRE & SECURITY LTD collects your data so that we can:

Process your order, manage your account, and schedule installations or maintenance.

Email you with special offers on other products and services we think you might like.

Improve our website, products/services, marketing, and customer relationships.

If you agree, OC FIRE & SECURITY LTD will share your data with our partner companies so that they may offer you their products and services.

Trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (such as payment processors and CRM software providers).

When OC FIRE & SECURITY LTD processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?
OC FIRE & SECURITY LTD securely stores your data on secure servers located within the UK/EEA, protected by industry-standard firewalls, data encryption, and restricted access controls.

OC FIRE & SECURITY LTD will keep your customer, account, and transaction data for 7 years to comply with UK tax and accounting legal requirements. Once this time period has expired, we will delete your data by securely and permanently wiping digital files from our servers and safely shredding any physical documentation.

Marketing
OC FIRE & SECURITY LTD would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

We currently do not share your personal data with external third parties for their own marketing purposes without your explicit consent.

If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop OC FIRE & SECURITY LTD from contacting you for marketing purposes or giving your data to other members of the OC FIRE & SECURITY LTD Group.
If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?
OC FIRE & SECURITY LTD would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request OC FIRE & SECURITY LTD for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that OC FIRE & SECURITY LTD correct any information you believe is inaccurate. You also have the right to request OC FIRE & SECURITY LTD to complete information you believe is incomplete.

The right to erasure - You have the right to request that OC FIRE & SECURITY LTD erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that OC FIRE & SECURITY LTD restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to OC FIRE & SECURITY LTD's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that OC FIRE & SECURITY LTD transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Email us at: Service@ocsecurity.co.uk
Call us at: 0808 2211 999
Or write to us: Ricky Norton, OC FIRE & SECURITY LTD, 26 Highfields Road, Witham, England, CM8 2HJ

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.

How do we use cookies?
OC FIRE & SECURITY LTD uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

Analyzing site traffic to help us tailor our website content to user preferences

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

Functionality - OC FIRE & SECURITY LTD uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising - OC FIRE & SECURITY LTD uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. OC FIRE & SECURITY LTD sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

Strictly Necessary - These cookies are essential for you to browse the website and use its core features, such as accessing secure areas of the site.

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites
The OC FIRE & SECURITY LTD website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy
OC FIRE & SECURITY LTD keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25 February 2026.

How to contact us
If you have any questions about OC FIRE & SECURITY LTD's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: Service@ocsecurity.co.uk
Call us: 0808 2211 999
Or write to us at: Ricky Norton, OC FIRE & SECURITY LTD, 26 Highfields Road, Witham, England, CM8 2HJ

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that OC FIRE & SECURITY LTD has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.
Email: casework@ico.org.uk
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF